Terms of Service
Last updated: July 18, 2026
Welcome to Orizenglow. By accessing and using our website orizenglow.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any of these Terms, please do not use our Site or services.
1. Definitions
- “We,” “us,” “our,” or “Orizenglow” refers to our company, operator of the Site.
- “You,” “your,” or “user” refers to any visitor or customer of the Site.
- “Products” refers to the crystal jewelry, bracelets, and related items sold on our Site.
- “Services” refers to all features, content, and functionality offered through the Site.
- You are at least 16 years of age or the age of majority in your jurisdiction
- You are legally capable of entering into binding contracts
- If you are under 18, you have obtained parental or guardian consent
- You will provide accurate and complete information when creating an account or placing an order
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Providing accurate and current contact information
- Colors and appearance may vary slightly due to screen settings, lighting, or natural material variations
- Crystal and natural stone Products may have unique patterns, inclusions, or slight variations — this is a natural characteristic and not a defect
- Product images are for illustrative purposes; the actual item may differ slightly
- Modify or discontinue Products at any time without prior notice
- Limit quantities per customer or per order
- Refuse or cancel any order at our discretion
- All prices are listed in USD by default. Alternative currencies are displayed via our currency switcher for reference only — the final charge is in USD
- Prices are subject to change without notice
- In case of pricing errors, we reserve the right to cancel or adjust any order
- Currency conversion rates are provided by third-party services and may not reflect real-time rates
- All information provided (name, shipping address, billing address, payment details) is accurate and complete
- You are authorized to use the payment method provided
- You authorize us to charge the total order amount to your payment method
- Suspected fraudulent activity
- Incorrect or incomplete billing/shipping information
- Payment verification failure
- Product unavailability
- Pricing or product description errors
- Airwallex (credit/debit cards: Visa, Mastercard, American Express)
- PayPal
- Delivery time: 10–20 working days for most international orders (subject to customs and local postal services)
- Shipping costs are calculated at checkout based on destination and order weight
- We are not responsible for delays caused by customs, weather, or other factors beyond our control
- Any customs duties, import taxes, or fees imposed by your country
- Providing accurate shipping information to ensure delivery
- Any restrictions on importing crystal/jewelry products in your jurisdiction
- Incorrect or incomplete address provided by you
- Failure to pay customs duties
- Package refusal
- Returns accepted within 7 days of receiving your order
- Items must be unused, in original condition, and in original packaging
- Damaged or incorrect items must be reported within 48 hours of delivery
- Refunds are processed to the original payment method after inspection
- Text, product descriptions, and blog articles
- Images, graphics, and logos
- Design, layout, and visual elements
- Software code and website functionality
- Use the Site for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems or data
- Interfere with the proper functioning of the Site
- Use automated tools (bots, scrapers) to extract data without permission
- Post false, misleading, or fraudulent information
- Violate any applicable local, national, or international law
- The Site will be uninterrupted, error-free, or secure
- All Products will meet your expectations
- Product descriptions, pricing, or other content is always accurate, complete, or current
- Any indirect, incidental, special, or consequential damages
- Loss of profits, data, or business opportunities
- Product misuse or unauthorized modifications
- Third-party actions or services (payment processors, shipping carriers)
- Your use of the Site or Products
- Your violation of these Terms
- Your infringement of any third-party rights
- Any content you submit to the Site
- The content, policies, or practices of these third parties
- Any damages or losses resulting from your use of third-party websites or services
- Update the “Last updated” date at the top
- Post a notice on our website homepage for at least 30 days
- Notify registered users by email for significant changes
- Email: hello@orizenglow.com
- Address: Room 1529, Yihua Lingfeng Building, No. 38 South Yuelai Road, Shiqi Subdistrict, Zhongshan City, Guangdong Province, P.R.China
- Website: orizenglow.com/contact/
2. Online Store Terms
2.1 Eligibility
By using this Site, you represent and warrant that:
2.2 Account Registration
When you create an account, you are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms.
3. Products
3.1 Product Information
We strive to display our Products as accurately as possible. However:
3.2 Product Availability
All Products are subject to availability. We reserve the right to:
3.3 Pricing
4. Orders and Payment
4.1 Placing an Order
When you place an order, you agree that:
4.2 Order Acceptance
We reserve the right to refuse or cancel any order for reasons including but not limited to:
If your order is canceled after payment, you will receive a full refund to your original payment method.
4.3 Payment Methods
We accept the following payment methods:
All payments are processed through secure, PCI-DSS compliant third-party payment processors. We do not store your full payment card details on our servers.
5. Shipping and Delivery
5.1 Shipping
5.2 International Shipping
As an international e-commerce store, we ship globally. You are responsible for:
5.3 Undeliverable Packages
If a package is returned to us due to:
You will be responsible for the return shipping cost and any re-shipping fees.
6. Returns and Refunds
Our return and refund policy is detailed on our Return Policy page. Key points:
For full details, please refer to our Return Policy.
7. Intellectual Property
7.1 Site Content
All content on the Site, including but not limited to:
is the property of Orizenglow or its licensors and is protected by copyright, trademark, and other intellectual property laws.
7.2 Trademarks
“Orizenglow” and associated logos are trademarks of our company. You may not use our trademarks without our prior written consent.
7.3 User Content
If you submit reviews, comments, or other content to our Site, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, publish, and display that content. You represent that you own or have the rights to the content you submit.
8. User Conduct
You agree not to:
9. Disclaimer of Warranties
9.1 No Warranty
The Site and Products are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that:
9.2 Product Disclaimer
Our crystal Products are decorative and spiritual in nature. We do not claim that our Products have any healing, medical, or supernatural properties. Any references to energy, chakras, or spiritual benefits are based on cultural traditions and personal beliefs, not scientific evidence. Our Products are not intended to diagnose, treat, cure, or prevent any medical condition.
10. Limitation of Liability
To the maximum extent permitted by law, Orizenglow and its officers, employees, and affiliates shall not be liable for:
Our total liability for any claim arising from your use of the Site or Products shall not exceed the amount you paid for the relevant order.
11. Indemnification
You agree to indemnify and hold harmless Orizenglow, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:
12. Privacy
Your use of the Site is also governed by our Privacy Policy. By using the Site, you consent to the data practices described in our Privacy Policy.
13. Third-Party Links and Services
Our Site may contain links to third-party websites and integrate third-party services (payment processors, social media, analytics). We are not responsible for:
14. Newsletter and Marketing
By subscribing to our newsletter or providing your email address, you consent to receive marketing communications from us. You can unsubscribe at any time through the unsubscribe link in our emails or by contacting hello@orizenglow.com.
15. Governing Law and Dispute Resolution
15.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong, without regard to conflict of law principles.
15.2 Dispute Resolution
Any dispute arising from these Terms or your use of the Site shall be resolved as follows:
1. First: Contact us at hello@orizenglow.com to seek an amicable resolution
2. Second: If unresolved within 30 days, the dispute shall be submitted to arbitration in Hong Kong
3. Consumer rights: Nothing in this section overrides any mandatory consumer protection rights you may have under your local jurisdiction
16. Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.
17. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court or tribunal, the remaining provisions shall remain in full force and effect.
18. Contact Us
If you have any questions about these Terms of Service, please contact us:
By using orizenglow.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
