At Orizenglow, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we are here to help.
We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be:
Unused and in its original condition
In the original packaging
Not damaged or altered in any way
Items returned without prior approval may not be accepted.
For hygiene and quality reasons, certain items may not be eligible for return, including:
Worn bracelets
Customized or personalized items
Items damaged after delivery
Final sale or promotional items, if applicable
To request a return, please contact us first with your order details. Once your return is approved, we will provide instructions for sending the item back.
Please include:
Your order number
The reason for return
Photos of the item, if required
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed to your original payment method
Processing time may vary depending on your bank or payment provider
Shipping charges are generally non-refundable unless the item arrived damaged or incorrect.
Returns due to the buyer’s personal reasons: shipping costs shall be borne by the buyer.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or refund where applicable.
We only replace items if they are defective, damaged, or incorrect. Exchange requests are subject to product availability.
